Cable TV Reminders

Who to remind today, in one list, ready to send on WhatsApp or SMS. This is the cable TV and broadband part of the Reminder Centre, which works the same in every business.

Where: Collections > Reminders. In the Collections menu, just below Pending.

Lists you will see

• Subscription dues - One row per subscriber with unpaid months, showing which months are owed. Switched-off boxes are left out, and a collector only sees their own areas.
• Switched on / off - Subscribers on the desk's Switched lists (switched off, or on without paying) who still owe months, so you can ask them to pay.
• Plan renewals - Subscribers on a long plan (several months paid at once) whose plan runs out soon, so you can remind them to renew.

Sending marks those months as reminded.

At the top, rows are split into All to send, Due today, Overdue, Upcoming 7 days and Sent, each with its count. You can also filter by list or date, or search by name or phone.

How sending works

• Send one - every row has its own send button. The message is already written for you and shown on the row, so you see what the customer will read.
• Send many - tick the rows you want (or Select all) and choose WhatsApp, SMS or WhatsApp & SMS. Before anything goes, the app tells you how many messages will be sent and how many people have no phone number saved.
• SMS greyed out - if this phone or computer has no way to send SMS, the SMS choice is switched off, and WhatsApp & SMS warns that those reminders will go on WhatsApp only.
• Only real sends count - a row leaves the list only when the message actually went. If it failed, it stays so you can try again. What went today shows under Sent.
• Open the record - tap a row to open the order, member, loan or bill behind it.

For the full picture, see the main help page: Reminders & the Reminder Centre.