Hospital & Diagnostics Reminders

Who to remind today, in one list, ready to send on WhatsApp or SMS. This is the hospital and diagnostic centre part of the Reminder Centre, which works the same in every business.

Where: Work > Reminders (hospital) or Front Desk > Reminders (diagnostic centre). Hospital / clinic: in the Work menu, next to the Queue. Diagnostic centre: in the Front Desk menu. Only logins allowed to manage appointments see it.

Lists you will see

• Booked visits - Patients booked for today and tomorrow - the evening call list and the morning one.
• Follow-ups - Patients who were asked to come back for a follow-up and have not come yet.

If the hospital also hires out equipment, the hire lists appear here too.

At the top, rows are split into All to send, Due today, Overdue, Upcoming 7 days and Sent, each with its count. You can also filter by list or date, or search by name or phone.

How sending works

• Send one - every row has its own send button. The message is already written for you and shown on the row, so you see what the customer will read.
• Send many - tick the rows you want (or Select all) and choose WhatsApp, SMS or WhatsApp & SMS. Before anything goes, the app tells you how many messages will be sent and how many people have no phone number saved.
• SMS greyed out - if this phone or computer has no way to send SMS, the SMS choice is switched off, and WhatsApp & SMS warns that those reminders will go on WhatsApp only.
• Only real sends count - a row leaves the list only when the message actually went. If it failed, it stays so you can try again. What went today shows under Sent.
• Open the record - tap a row to open the order, member, loan or bill behind it.

For the full picture, see the main help page: Reminders & the Reminder Centre.