Gym & Academy Reminders

Who to remind today, in one list, ready to send on WhatsApp or SMS. This is the gym and academy part of the Reminder Centre, which works the same in every business.

Where: Money Owed > Reminders (gym) or Accounts > Reminders (academy). Gym: in the Money Owed menu, beside Dues & Collections. Academy / training institute: in the Accounts menu, beside Course Dues. The member counter screen also has a Reminders button.

Lists you will see

• Renewals - Memberships ending in the next few days, and ones that have just lapsed.
• Membership dues / Fee dues - Members who still owe money on a plan or package. In an academy the list is called Fee dues.

Sending a renewal or dues reminder marks that membership or due as reminded, so it does not come back tomorrow. Tapping Open on a row takes you straight to that member's page.

At the top, rows are split into All to send, Due today, Overdue, Upcoming 7 days and Sent, each with its count. You can also filter by list or date, or search by name or phone.

How sending works

• Send one - every row has its own send button. The message is already written for you and shown on the row, so you see what the customer will read.
• Send many - tick the rows you want (or Select all) and choose WhatsApp, SMS or WhatsApp & SMS. Before anything goes, the app tells you how many messages will be sent and how many people have no phone number saved.
• SMS greyed out - if this phone or computer has no way to send SMS, the SMS choice is switched off, and WhatsApp & SMS warns that those reminders will go on WhatsApp only.
• Only real sends count - a row leaves the list only when the message actually went. If it failed, it stays so you can try again. What went today shows under Sent.
• Open the record - tap a row to open the order, member, loan or bill behind it.

For the full picture, see the main help page: Reminders & the Reminder Centre.